Privacy Policy
Last Updated: April 12, 2026
1. Introduction
Welcome to VerifyGo ("we," "our," "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
VerifyGo is operated by AUTO VERIFICATION TECHNOLOGIES LTD, registered in United Kindom (15423152). We provide global verification services and comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for residents of California.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read and understood this policy.
2. Contact Information
Data Controller: AUTO VERIFICATION TECHNOLOGIES LTD
Registration Number:15423152
Address: 1 Overleigh Road, Chester, United Kingdom, CH4 7HL
Email: privacy@verifygo.org
Website: https://verifygo.org
For EU residents, you may also contact our EU Representative:
EU Representative: [Name of EU Rep Service]
Email: eu-rep@verifygo.org
3. Information We Collect
3.1 Personal Data You Provide
- Identity Data: First name, last name, username, date of birth, nationality, government-issued ID (passport, driver's license, national ID)
- Contact Data: Email address, phone number, physical address
- Verification Data: Biometric data (facial recognition), photographs, document images
- Financial Data: Bank account details, payment card information (processed by third-party payment processors)
- Profile Data: Username, password, preferences, feedback, survey responses
- Communications: Emails, chat messages, support requests
3.2 Information Automatically Collected
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent, clicks, referral sources
- Cookies: See our Cookie Policy section below
3.3 Information from Third Parties
- Public databases and government registries
- Credit reference agencies (for KYC checks)
- Social media platforms (if you connect your account)
- Fraud prevention agencies
4. How We Use Your Information
| Purpose | Legal Basis (GDPR) | Categories of Data |
|---|---|---|
| Account registration and verification | Performance of contract, Legal obligation | Identity, Contact, Verification |
| Provide verification services | Performance of contract, Legal obligation | Identity, Verification, Financial |
| Fraud prevention and security | Legitimate interests, Legal obligation | Identity, Technical, Usage |
| Customer support | Performance of contract, Legitimate interests | Identity, Contact, Communications |
| Marketing communications (with consent) | Consent | Contact, Profile |
| Compliance with legal obligations | Legal obligation | All relevant categories |
| Improve our services | Legitimate interests | Usage, Technical, Feedback |
5. Your GDPR Rights (For EEA Residents)
If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data ("right to be forgotten").
Right to Restriction
Limit how we process your data.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
Right to Lodge a Complaint
Complain to a supervisory authority in your country.
To exercise any of these rights, please email us at privacy@verifygo.org. We will respond within 30 days.
6. Your CCPA Rights (For California Residents)
If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you the following rights:
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: Request deletion of personal information we have collected from you (subject to exceptions).
- Right to Opt-Out: Opt-out of the sale of your personal information. Note: VerifyGo does NOT sell your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Limit Use of Sensitive Information: Limit our use of sensitive personal information to that which is necessary.
Categories of Personal Information Collected (Last 12 months):
- Identifiers (name, email, IP address)
- Personal information categories (contact details, ID documents)
- Protected classification characteristics (age, nationality)
- Commercial information (payment records, verification history)
- Biometric information (facial recognition data)
- Internet activity (website interactions)
- Geolocation data (IP-based location)
- Professional information (employment details if provided)
- Inferences drawn from any of the above
To exercise your CCPA rights, please email privacy@verifygo.org or call our toll-free number (if available). We will verify your identity before processing your request.
7. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device.
Types of Cookies We Use:
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for platform functionality (login, security) | Session / Persistent |
| Analytics Cookies | Understand how visitors use our site (Google Analytics) | Up to 2 years |
| Functional Cookies | Remember preferences and settings | Up to 1 year |
| Marketing Cookies | Personalized advertising (only with consent) | Up to 90 days |
When you first visit our site, you will see a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences
You can also manage cookies through your browser settings at any time.
8. Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
- Verification Partners: Third-party agencies that assist with KYC checks and identity verification (subject to confidentiality agreements).
- Payment Processors: Companies like Paystack, Stripe, or PayPal that process your payments (they have their own privacy policies).
- Cloud Service Providers: AWS, Google Cloud, or other hosting services that store our data.
- Professional Advisors: Lawyers, auditors, and insurers who provide professional services.
- Law Enforcement: When required by law, court order, or to protect our legal rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
International Data Transfers:
Your data may be transferred to and processed in countries outside United Kindom, including countries that may not have the same data protection laws as your home country. When we transfer EU/EEA data to countries without adequacy decisions, we use appropriate safeguards such as Standard Contractual Clauses (SCCs).
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit (SSL/TLS) and at rest
- Regular security assessments and penetration testing
- Access controls and authentication protocols
- Employee training on data protection
- Secure data centers with 24/7 monitoring
- Incident response procedures
Despite our efforts, no security measure is 100% foolproof. We encourage you to use strong passwords and enable two-factor authentication where available.
10. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion + 1 year for backup |
| Verification documents | 5 years after last activity (for KYC compliance) |
| Payment records | 7 years (tax and legal requirements) |
| Usage logs | 12 months |
| Marketing data | Until consent withdrawn + 30 days |
After the retention period, your data will be securely deleted or anonymized.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal data, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification (for significant changes)
- Displaying a notice on our platform
We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights:
Email: privacy@verifygo.org
Address: 1 Overleigh Road, Chester, United Kingdom, CH4 7HL
Data Protection Officer: legal@verifygo.org
EU Representative: eu-rep@verifygo.org